Terms of service

Effective as of 01/06/2025

OVERVIEW

Welcome to Henna Flows! The terms “we,” “us,” and “our” refer to Henna Flows. Henna Flows operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Henna Flows is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

SECTION 2 – OUR PRODUCTS

We make every effort to display our products accurately. However, the appearance (including color) may differ due to device settings.

We do not guarantee that any product you receive will appear exactly as shown. Descriptions, pricing, and availability are subject to change without notice. We reserve the right to limit quantities and discontinue products at any time.

SECTION 3 – ORDERS

By placing an order, you are offering to purchase a product. All orders are subject to acceptance by Henna Flows. We must receive and process your payment before confirming your order.

Please double-check your order before submitting. Once accepted, orders may not be cancelled or changed.

All purchases are subject to our Refund Policy. Due to the nature of our products (henna and body-use items), all sales are final and non-returnable unless the item arrives damaged or defective.

You represent that all purchases are for personal use and not for resale.

SECTION 4 – PRICES AND BILLING

Prices and promotions are subject to change without notice. The price you see at checkout is the final price, excluding applicable taxes and shipping unless otherwise stated.

You agree to provide accurate and updated billing and payment information, and authorize us to charge your payment method for all purchases, including applicable fees and taxes.

SECTION 5 – SHIPPING AND DELIVERY

All shipping times are estimates and not guaranteed. Henna Flows is not liable for delays caused by the shipping carrier, customs, or events beyond our control.

Customers are responsible for ensuring their shipping address is correct. We are not responsible for deliveries made to incorrect addresses provided during checkout.

Risk of loss and title for products passes to you upon our delivery to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content on our site (including graphics, text, logos, images, and designs) is the intellectual property of Henna Flows or its licensors and is protected by copyright and trademark laws.

You may not copy, reproduce, or use our content for commercial purposes without written permission.

SECTION 7 – OPTIONAL TOOLS

We may offer third-party tools or features “as is” and without warranties. Your use of such tools is entirely at your own risk and subject to the third-party’s terms.

SECTION 8 – THIRD-PARTY LINKS

Links to third-party websites are provided for convenience. We do not control or endorse them and are not responsible for their content or practices.

Please review their policies before engaging in any transactions.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Henna Flows is powered by Shopify. However, your purchases are made directly with Henna Flows. Shopify is not responsible for any transactions, claims, or losses related to purchases from our store.

SECTION 10 – PRIVACY POLICY

Your personal information is governed by our Privacy Policy, and also by Shopify’s Privacy Policy, since we use Shopify to host and operate our store.

By using our site, you consent to such use of your data.

SECTION 11 – FEEDBACK

By submitting reviews, suggestions, or feedback, you grant Henna Flows a worldwide, royalty-free license to use, display, and distribute such content for any purpose.

You confirm that your feedback is lawful and does not infringe third-party rights.

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct any errors in product descriptions, prices, promotions, or availability without notice, including after an order has been placed.

SECTION 13 – PROHIBITED USES

You may not use our Services:

  • For unlawful or harmful purposes

  • To infringe on our or others’ intellectual property

  • To upload malicious code

  • To send spam or engage in scraping

  • To impersonate others

We reserve the right to suspend or terminate accounts that violate these rules.

SECTION 14 – TERMINATION

We may terminate your access to the Services at any time without notice if you breach these Terms. Any obligations incurred prior to termination shall survive.

SECTION 15 – DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted or error-free service. Applicable laws may limit some of these disclaimers.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent allowed by law, Henna Flows and its affiliates are not liable for any damages, including lost profits or data, arising from your use of the Services or products purchased.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Henna Flows, Shopify, and all affiliates from any claims or expenses resulting from your use of the Services or violation of these Terms.

SECTION 18 – SEVERABILITY

If any part of these Terms is found unenforceable, the rest will remain in effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

These Terms, along with our policies, constitute the full agreement between you and Henna Flows. Any failure by us to enforce any part of these Terms is not a waiver of our right to enforce them later.

SECTION 20 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the State of Kuwait, and all disputes shall be subject to the exclusive jurisdiction of the courts located in Kuwait.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect the interpretation of these Terms.

SECTION 23 – CHANGES TO TERMS OF SERVICE

We may update these Terms at any time. Updates will be posted on this page. It is your responsibility to check for updates. Your continued use of the Services constitutes acceptance of the revised Terms.

SECTION 24 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

Henna Flows
📧 hennaflows@gmail.com
📞 +965 65058071